Privacy Policy

Last Updated: August 16, 2026

Luxlane, Inc. (“Luxlane,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting transportation services, communicating with our team, or making a reservation.

Information We Collect

We may collect information you voluntarily provide to us, including:

Name
Email address
Telephone number
Pickup and drop-off locations
Travel dates and times
Flight information
Passenger and luggage information
Transportation preferences
Reservation and service details
Communications or special instructions you provide to us

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, website activity, and similar analytics information through cookies and website technologies.

How We Use Your Information

Luxlane may use your information to:

Process and manage transportation reservations
Provide quotes and respond to inquiries
Communicate reservation confirmations, updates, and service information
Coordinate transportation with professional drivers and trusted transportation affiliates when necessary to fulfill your reservation
Provide customer support
Improve our website, reservation experience, and services
Maintain business and transaction records
Protect against fraud, misuse, or security threats
Comply with applicable legal and regulatory requirements

Transportation Partners and Service Providers

Luxlane may coordinate transportation through trusted independent transportation providers and affiliates, including providers outside the Atlanta area when necessary to fulfill a client's transportation needs.

We may share only the information reasonably necessary for those providers to perform the requested transportation service.

We may also use third-party technology and business service providers to support reservations, communications, website functionality, payment processing, analytics, and customer service.

Payment Information

Payment transactions may be processed through third-party payment processors and reservation platforms. Luxlane does not intentionally store complete payment card information on its public website.

Payment information is handled according to the security practices and policies of the applicable payment service provider.

Text Messages and Communications

If you provide a telephone number or consent to receive text messages, Luxlane may use that number to communicate regarding inquiries, reservations, transportation updates, customer service, and other service-related matters.

Message and data rates may apply. You may request that non-essential text communications stop at any time.

We do not sell your telephone number or use your consent to receive text messages as authorization for unrelated third-party marketing.

Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, understand website usage, improve performance, and measure visitor activity.

Your browser may allow you to limit or disable certain cookies.

Artificial Intelligence and Automated Services

Luxlane may use automated or AI-assisted technology to help answer questions, collect reservation information, provide customer service, and improve the reservation experience.

Information submitted through these services may be processed by technology providers that assist Luxlane in delivering those services.

How We Share Information

Luxlane does not sell personal information.

We may disclose information when reasonably necessary to:

Complete or coordinate a requested transportation service
Work with technology, payment, communication, or other service providers
Protect Luxlane, our customers, drivers, affiliates, or others
Comply with applicable law, regulation, court order, or lawful government request

Information Security

Luxlane uses reasonable administrative, technical, and operational measures designed to protect personal information.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

Data Retention

We retain personal and reservation information for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, meet legal or accounting requirements, and protect legitimate business interests.

Your Choices

You may contact Luxlane to request that we review, correct, or update personal information you have provided to us.

Where applicable, you may also request deletion of certain personal information, subject to information we are required or permitted to retain for legal, security, accounting, transaction, or legitimate business purposes.

Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, reservation systems, payment services, or other platforms.

Their privacy practices are governed by their own policies, and Luxlane is not responsible for the privacy practices of independently operated third-party services.

Children's Privacy

Luxlane's website and transportation reservation services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.

Changes to This Privacy Policy

Luxlane may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.

The current version will be posted on this page with the date of the latest update.

Contact Luxlane

Questions regarding this Privacy Policy or Luxlane's privacy practices may be directed to:

Luxlane, Inc.
Phone: (844) 466-0008
Website: luxlane.com